Refund policy
Last updated: October 7, 2026
This policy applies to orders placed through halina-andre.pro by professional and wholesale accounts.
Final sale
All professional and wholesale orders are final sale. Because our products are cosmetics, we can't restock them once they've left our control, so we don't accept returns for over-ordering, a change of plans, or product that hasn't sold through. Opened, used, or unsealed product can't be returned.
If you're unsure about quantities for an opening order, start smaller or email us at info@halina-andre.com and we'll help you size it.
Damaged, defective, or incorrect items
If something is wrong with your order, we'll make it right.
- Inspect every shipment on delivery.
- Report any problem within 5 business days of delivery. Claims received after that window can't be accepted.
- Email info@halina-andre.com with your order number, the affected items, and photos of the product and the outer box.
For a valid claim, we'll send a replacement or credit your account for the affected items, including any shipping charged on them. In most cases we won't need the product back; if we do, we'll provide a prepaid return label. There is no restocking fee on a valid claim.
Product quality concerns
If you have a concern about the quality or performance of a product that isn't visible on delivery, such as unusual texture, separation, or scent, email us with the product name, lot number, and a short description of the issue. We review each concern individually. Product that has been opened and used in treatment doesn't qualify for a return.
How credits are issued
Approved claims are credited to your account or refunded to the original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the refund.
Retail customers
If you purchased a Halina André product from a spa, clinic, or retailer, that seller's return policy applies. Purchases made directly at halina-andre.com are covered by our consumer Refund Policy.
Questions
Email info@halina-andre.com with your account details and we'll get back to you within one business day.