Shipping — Professional Accounts

Where we ship

We ship professional orders within the United States only, including Alaska and Hawaii. We are not able to ship internationally or to freight forwarders at this time. Orders are shipped by UPS from our fulfilment centre in California. We can't deliver to PO Boxes or APO/FPO addresses, so please use the street address of your business at checkout.

Please make sure the shipping address on your account is a location that can receive deliveries during business hours. If your business is closed on certain days, note it in the order comments so we can plan the ship date.

Processing time

Orders are picked, packed and dispatched within 2–3 business days of payment. Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend or on a holiday begin processing the next business day.

Larger orders, opening orders that need account verification, and orders placed during launches or the holiday period can take a little longer. If your order will take more than 5 business days to ship, we'll email you.

Delivery time

Once your order is dispatched, UPS Ground typically delivers within 1–5 business days depending on your distance from California. West Coast addresses are usually at the shorter end, East Coast at the longer. Altogether, expect 3–8 business days from placing your order to receiving it. If you're reordering for a busy period, please allow for this.

Delivery estimates shown at checkout come from the carrier and are estimates, not guarantees. Weather, carrier delays and peak periods can add time, and we're not able to credit shipping charges for carrier delays.

Shipping costs

Shipping is charged at the carrier's rate, calculated at checkout from your address and the weight of your order, and is paid by you. We don't mark up carrier rates.

From time to time we run free-shipping promotions for professional orders over a set amount, currently $300 when offered. These are promotional, not permanent. If a free-shipping offer is running, it will be shown on the site and applied automatically at checkout when your order meets the minimum; if it isn't shown, it isn't available for that order. Promotional free shipping applies to UPS Ground within the contiguous US unless the promotion states otherwise.

Expedited shipping (UPS 2nd Day Air or Next Day Air) is available at checkout at the carrier's rate. Expedited services shorten transit time only; processing time still applies. If you need an order rushed, email info@halina-andre.com before you place it and we'll do what we can.

All orders are subject to a $130 product minimum. See our Terms of Service for details.

Tracking

You'll receive an order confirmation email when you place your order, and a second email with UPS tracking once your parcel leaves our fulfilment centre. If you haven't received tracking within 4 business days of ordering, check your spam folder, then contact us.

Backorders and partial shipments

If an item on your order is temporarily out of stock, we'll ship what's available and email you with the expected date for the rest. We don't charge additional shipping on the balance of a backordered item. If you'd rather wait and receive everything together, or cancel the backordered item, just reply to that email.

Address changes and failed deliveries

Please check your shipping address before submitting your order. We can change an address up until the order ships; after that, changes go through UPS and may carry a fee, which we pass on at cost. If a parcel is returned to us because the address was incorrect or the delivery couldn't be completed, we'll contact you to arrange reshipment, and the reshipping cost will be charged to your account.

When your order arrives

Please inspect every shipment on delivery. If anything arrives damaged, is incorrect, or is missing from the shipment, contact us at info@halina-andre.com within 5 business days of delivery with your order number and photos of the product and the outer box. Our Returns & Claims Policy sets out how claims are handled. Claims outside that window can't be accepted, so please don't leave deliveries unopened.

Lost or stolen parcels

If UPS tracking shows your parcel as delivered but you haven't received it, check with reception, colleagues, and neighbouring businesses first, then contact us within 5 business days of the delivery date. We'll open a trace with UPS and, if the parcel can't be located, arrange a replacement. Parcels that go missing after a confirmed delivery to the address you provided are not our responsibility, but we'll always help you file a claim.

Questions about shipping? Email us at info@halina-andre.com with your account details.